Zoho Commerce Help
Zoho Commerce Help

Shipping 

Under Shipping, you can add your shipping zones and shipping rates. These let the customers know if their region is eligible for delivery, as well as the estimated delivery time and shipping charges.

Adding Shipping Zones 

Shipping zones are the regions that come under your shipping area. To add a shipping zone: 

  1. Go to Settings on the home page.
  2. Click Shipping under General
  1. Click Add Shipping Zone in the top-right corner. 
  1. Give your shipping zone a title.
  2. Select the country and state. 
  1. Check the Ship only to specified ZIP codes box if you only want to ship to certain areas in the selected states, and enter the ZIP codes of those areas.
  2. Click Add Another Region to add more countries.
  3. Click Save after adding all shipping regions. Alternately, click Save & Add Rate if you want to proceed to add your shipping rate for the zone. 

Note: Click Delete Region to delete any region. 

Editing Shipping Zones

To edit a shipping zone:

  1. Go to Settings on the home page.
  2. Click Shipping under General.
  3. Click Edit Shipping Zone for the corresponding shipping zone.
  4. Click Save after making the changes. 

Deleting Shipping Zones 

To delete a shipping zone:

  1. Go to Settings on the home page.
  2. Click Shipping under General.
  3. Click Edit Shipping Zone for the corresponding shipping zone.
  4. Click Delete Shipping Zone at the bottom of the page. 

Adding Shipping Rates 

Shipping rates are the charges that apply when you ship to a particular shipping zone. You can set your rates for each zone you create. To do this:

  1. Go to Settings on the home page.
  2. Click Shipping under General.
  3. Click Add Rate for the corresponding region. 
  1. Enter a name for the shipping rate. You can choose your name based on the delivery time (Standard, Express, Free).
  2. Specify the estimated delivery time.
  3. Turn off the Active button if you don't want this shipping rate to be visible. 

Flat Rates

If you wish to have one standard rate for all shipments: 

  1. Choose Flat Rate as the rule type. This is set as the default. 
  2. Specify the rate.


Custom Rates

You can choose to have multiple shipping rates based on order value, the quantity of products in an order, or the order weight.

If you wish to have different shipping rates based on order value:

  1. Choose Custom Rate as the shipping rate type.
  2. Select Order Value under Add Rate Based On.
  3. Enter the minimum and maximum prices that qualify for the particular rate, then enter the rate. 

  1. Click Add New Condition to add another rate for a different price range.
  2. Click Save once you're done.

 

If you wish to have different shipping rates based on the number of items (including quantity) in an order:

  1. Choose Custom Rate as the shipping rate type.
  2. Select Order Quantity under Add Rate Based On.
  3. Enter the minimum and maximum prices that qualify for the particular rate, then enter the rate. 

  1. Click Add New Condition to add another rate for a different quantity range.
  2. Click Save once you're done.


Note: If you turn on the Rate Per Item toggle, the shipping rate that you enter will apply for each item in the order. For example, if the total number of items in an order is 7, the total shipping rate will be 7 times the rate that you enter. Hence, if the Rate/Item is $5, then the total shipping rate would be $35.


To add different shipping rates based on the weight of the order:
  1. Choose Custom Rate as the shipping rate type.
  2. Select Order Weight under Add Rate Based On.
  3. Enter the minimum and maximum weights that qualify for the particular rate, then enter the rate.
  4. Click Add New Condition to add another rate for a different weight range. 
  5. Click Save after you're done




Note: If you turn on the Rate Per Item toggle, the shipping rate that you enter will apply for each unit of the total order weight. For example, if the total order weight is 10 lb, the total shipping rate will be 10 times the rate that you enter. 

Editing Shipping Rates 

To edit a shipping rate:

  1. Go to Settings on the home page.
  2. Click Shipping under General.
  3. Click the Edit icon [  ] corresponding to the shipping rate, on the right side of the screen.
  4. Click Save after you're done making the changes. 

Deleting Shipping Rates 

Deleting Shipping Rates

To delete a shipping rate,

  1. Go to Settings on the home page.
  2. Click Shipping found under General.
  1. Click the Trash Bin icon [  ] corresponding to the shipping rate, on the right side of the screen. 
  2. Click Delete in the confirmation pop-up.