Zoho Commerce Help
Zoho Commerce Help

Adding Products

To add your products separately:
  1. Go to Products on the home page.
  1. Click the Add Product button.
  2. Give your product a title.
  3. Enter the selling price and retail price. Selling price is the price at which you're selling the product and the retail price is the original retail price of the product.
  4. Enter the product's SKU.
  5. Check the Track Inventory box if you want to keep track of the product's stock, and enter the quantity.
  6. Write a short description of your product and then use the Description section to enter the finer details and specifications.
  1. Turn off the Show in Store radio button if you don't want to display the product on your store.
  2. Click Add New Category to add the category that the product belongs to.
  3. Click Add New Brand to add the brand that the product belongs to.
  4. If your shipping charges are weight-based then enter your product's weight and its dimensions, if any.
  5. Add keywords related to the product in the Tags section.
  6. Turn off the Qualifies for Returns toggle if the product doesn't apply for returns.
  7. Turn on the On Sale toggle to display the product with an 'On Sale' tag across it.
  1. To add photos of your product, scroll down to the Images section on the left and click Upload
  1. If your product comes in multiple variants with different color options or specs, scroll further down to the Attributes section and click Add Attribute to avoid adding everything one by one. 
  1. To fill in the SEO details, scroll further down to the SEO section and add the SEO title, SEO keywords, and SEO description.
  1. Click Save.

Importing Products

When shifting from another store, you needn't add all your products from scratch—you can just export them from your existing store in a CSV format, then import them here.

To do this:
  1. Select Products on the home page.
  2. Click Import Products.
  3. Download the sample CSV file and ensure that your import file sticks to the same format.
  4. Click Choose File and select the CSV file that you'd like to import.
  5. Based on how you exported your products, select the type of Character Encoding and File Delimiter. UTF-8 is the default character encoding, and comma is the default file delimiter.
  6. Click Next.
  1. In the following page, choose the fields that correspond to the respective headings. Product title and selling price are mandatory.
  2. Click Next after you're done.
  3. In the next window, you can preview your import data. Click Import to proceed.

Editing Products

To edit a product:
  1. Go to Products on the home page.
  2. Click on the corresponding product or hover over it and click the Edit {} icon. 

Bulk Updating Product Details

To bulk update your product details, first export your products, make the necessary changes in the export file, and then import it back into your store. Follow these steps:

  1. Go to Products and click Export Products at the top.
  1. Click Export in the following pop-up to export your products as an XLS file.
  1. In the XLS file, update your product details as required, and then save it as a CSV file.
  1. Now, import the CSV file into your store.

Note: Make sure to consolidate all your changes before you convert your file to a CSV.

Deleting Products

To delete a product:
  1. Go to Products on the home page.
  2. Hover the corresponding product and click the Trash Bin [] icon.
  1. Alternatively, hover over the product and click the Edit { }icon. Then click the Delete Product button at the bottom of the page.
  • To delete multiple products, select the corresponding products by clicking on the slot and then click the Trash Bin [] icon.
  • To delete all products at once, click the Select All [] icon in the top-left corner of the page and then click the Trash Bin [] icon.
  • Products that have been part of transactions can't be deleted. You can instead archive them.
  • Archived products can be accessed by clicking the Filter icon [] from the products page.

Sorting Products

To sort the products you've added:
  1. Go to Products on the home page.
  2. Click the Sort icon [] to sort your products by name and by time.
  3. Click the View icon [] to change the way your products are displayed.
  4. Use the drop-down box next to the View icon to choose the number of products you want to display. 

Exporting Products

To export your products:
  1. Go to Products on the home page.
  2. Click the Export Products button at the top of the page.
  3. Select your preferred file format in the pop-up and click Export.