Zoho Commerce Help
Zoho Commerce Help

Editing Preferences

To edit your review preferences:
  1. Go to Settings on the home page.
  2. Click Preferences under Product Reviews.
  3. Update your preferences as required:
  • Reviews per Page: Use the drop-down list to edit the number of reviews you want to display on a page.
  • Email Notifications: Turn on the Email Notifications toggle if you want to be notified every time someone writes a new review. 
  • Spam Protection: Enable the Show Captcha check box if you want to prevent spam reviews.
  • Moderation: When review moderation is off, all reviews are approved by default and are displayed on the site. When you select automatic moderation, all reviews are automatically approved while spam reviews are not shown. Selecting manual moderation will make all reviews pending for moderation.
  • Allowed Users: Select Verified Buyers if you'd like to allow only signed-in users who've purchased from your store to write reviews. Select All Registered Users if you'd like to allow all signed-in users to write reviews.
  1. Click Save after you're done.

Moderation

Use the Moderation section to sort, approve, and delete the reviews you receive.

Approving Reviews

Approved reviews are reviews that are on display on the website. When review moderation is turned off or set as automatic, all reviews are approved by default

To approve a review:
  1. Go to Settings on the home page.
  2. Click Product Reviews.
  3. Click the Moderation tab on the left.
  4. Go the review and click the Ellipsis [ ] icon.
  1. Select Approve

Marking/Deleting Reviews

To mark a review or delete it:
  1. Go to Settings on the home page.
  2. Click Product Reviews.
  3. Click the Moderation tab on the left.
  4. Click the Ellipsis [ ] icon next to the review.
  1. Mark the review as inappropriate or spam, or delete it.

Note: To mark or delete reviews in bulk, select the reviews and use the drop-down list at the top of the screen to select the action. To select all reviews, check the box to the left of the filter icon.

Sorting Reviews

To sort your reviews:
  1. Go to Settings on the home page.
  2. Click the Moderation tab from the Product Reviews module.
  3. Click the Filter [] icon at the top and select the type of reviews you want displayed.
  4. Click Apply.